Returns and refund
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RETURNS
Our policy lasts 30 days. If 30 days have passed since your purchase, unfortunately we cannot offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Several types of products are exempt from being returned. Perishable goods such as food, flowers, newspapers, or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.
Additional non-returnable items include:
- Gift cards
- Downloadable software products
- Some health and personal care items
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
There are certain situations where only partial refunds may be granted, if applicable:
- Books with obvious signs of use
- CDs, DVDs, VHS tapes, software, video games, cassette tapes, or vinyl records that have been opened
- Any item that is not in its original condition, is damaged, or is missing parts for reasons not due to our error
- Any item returned more than 30 days after delivery
REFUNDS
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item.
We will also notify you of the approval or rejection of your refund.
If approved, your refund will be processed and a credit will automatically be applied to your credit card or original method of payment within a certain number of days.
LATE OR MISSING REFUNDS
If you have not yet received a refund, first check your bank account again.
Then contact your credit card company. It may take some time before your refund is officially posted.
Next, contact your bank. There is often some processing time before a refund is posted.
If you have completed all of these steps and still have not received your refund, please contact us at:
SALE ITEMS
Only regular-priced items may be refunded. Unfortunately, sale items cannot be refunded.
EXCHANGES
We only replace items if they are defective or damaged.
If you need to exchange an item for the same product, please email us at:
and send your item to:
Algarrobal 19
Viña del Mar, Viña del Mar
2581405, Chile
GIFTS
If the item was marked as a gift when purchased and shipped directly to you, you will receive a gift credit for the value of your return.
Once the returned item is received, a gift certificate will be sent to you by mail.
If the item was not marked as a gift when purchased, or if the person who purchased the gift had the order shipped to themselves to give to you later, we will issue the refund to the person who made the purchase, and they will be notified of your return.
SHIPPING
To return your product, you should mail it to:
Algarrobal 19
Viña del Mar, Viña del Mar
2581405, Chile
You will be responsible for paying your own shipping costs for returning your item.
Shipping costs are non-refundable. If you receive a refund, the cost of return shipping may be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are shipping an item worth more than $75, we recommend using a trackable shipping service or purchasing shipping insurance.
We do not guarantee that we will receive your returned item.
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